About Eskelen

What is Eskelen?
Eskelen started in 2021 as a creative side project to make home accessories I designed myself.

Where is your office?
Our headquarters are in Budapest, Hungary.

Orders

What payment methods do you accept?
Currently, it is only possible to pay by credit card (Visa, MasterCard).

Shipping

Where do you ship to?
We only ship in the EU for now, but we will also introduce international shipping in 2023.

Where do you ship from?
All products are shipped by us from our office in Budapest, Hungary.

What does shipping cost?
We offer free shipping on orders over €100 (EU only). Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

For international orders (outside of Hungary) we do not prepay customs fees or import taxes, so you may be need to pay these when your package arrives depending on how your country handles it.

How long does shipping take?
All orders are shipped via UPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.
Standard shipping (UPS Standard Single Service): 5-10 business days

Can I track my order?
We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a UPS tracking link. Please allow 24 hours for the link to activate. If you have any questions about your order, email info@eskelen.com.

Return

What is your return policy?
We want you to be 100% satisfied with your Eskelen purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 14 days of delivery. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

How do I return or exchange an item?
To return or exchange an item please follow the steps below:

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to:
Eskelen / Juhász Gergely ev.
Subject: Return
Sólyatér utca 9. 2/24
Budapest
1138
HUNGARY

Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.

Product

What size posters can I order?
You can choose from the following sizes: 21x30 cm, 30x40 cm, 40x50 cm, 50x70 cm.

Can I also get a frame for the poster?
No, frames are not included, but all of our posters fit into standard-sized frames.

Please accept some good advice:
Pay close attention to unpacking and wear gloves. The print is a premium matte surface that loves fingerprints.

Where are your products made?
All of our products are made in Hungary with small manufacturers and craftsmen.

Do you manufacture in-house?
While we do all of our design in-house, we don’t do our own manufacturing. We partner with expert manufacturers and craftsmen for each of our products.

What kind of paper are the posters made of?
Our posters are printed on premium quality True Fibre Matt 200g paper.